Retail is under more pressure than ever.

Margins are tighter. Expectations are higher. Friction is everywhere.

Customers won't wait.

38% say self-checkout queues are hurting the experience.

Innovation isn't scaling.

Only 7% of retailers can successfully scale across locations.

AI is no longer optional.

But most retailers are still figuring out where it actually delivers value.

New research from Toshiba and Industry Dive reveals what's really happening inside retail operations today.

And what leading retailers are doing differently.

Get the report

See how retailers are improving efficiency, customer experience and operational agility.

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